This page outlines the policies that help us create a fair, respectful, and well‑run studio environment for all members and clients. By booking a class, purchasing a pass, or joining a membership, you agree to the following policies.
If a class is full, you are welcome to join the waitlist. Our waitlist moves quickly and is designed to give everyone a fair opportunity to attend.
• If you are on the waitlist, you will be automatically promoted to the class when a spot becomes available up to 2 hours before the session starts. You will receive a confirmation email.
• If a spot becomes available within the 2‑hour window, you will receive a text message from us asking you to confirm or decline the spot. There is no charge if you decline.
• Please respond to the text as soon as possible so the next person on the waitlist can be offered the spot if needed.
• While you are on the waitlist, you will not be charged unless you are promoted into the class.
• If you no longer intend to attend, please remove yourself from the waitlist to avoid being promoted unnecessarily.
• The waitlist often moves quickly, and there is a high chance you may be offered a place.
• The WellnessLiving Achieve App also sends notifications when you are promoted from the waitlist. We strongly recommend downloading the app to manage bookings easily.
We offer three Weekly Direct Debit Membership options:
• Weekly 2 Classes – $42/week • Weekly 3 Classes – $54/week • Weekly Unlimited Classes – $60/week
How to Get Started To begin a weekly membership, please email us with: • The membership option you would like to set up • Your preferred start date • Any pre‑planned holiday dates (to place the membership on hold)
Once we receive your details: • We will send you a Direct Debit Request Form to complete online • Your membership will be set up for the requested start date • You will receive a contract notification in the WellnessLiving Achieve App to review and sign • Once signed, you can start booking classes immediately
Membership Terms & Conditions • Minimum membership term is 12 weeks (hold periods do not count toward the minimum term) • Memberships can be cancelled after the minimum term with 2 weeks’ notice• 1 week’s notice is required to place a membership on hold • A $5 admin fee applies for each hold or membership change (first 3 holds per year are free) • Memberships are billed weekly via Direct Debit
We understand that life happens and encourage mindful booking to avoid penalties.
• You may book into a class up to 10 minutes before the session starts• We recommend booking closer to class time if you are unsure of availability • Please ensure your email notifications are turned ON so you receive waitlist and booking updates
8‑Hour Cancellation Policy Applies to All Memberships & Passes
For Weekly 2‑Class & 3‑Class Memberships and Class Passes• Late cancellations and no‑shows result in the session being forfeited• Classes cannot be recovered once forfeited
For Weekly Unlimited Memberships• Late cancellation fee: $5• No‑show fee: $10• Classes cannot be rescheduled within the 8‑hour cancellation window
If unexpected circumstances arise, please contact us — we aim to be fair and understanding wherever possible.
Your safety is our priority.
• Pregnant members may attend any class up to 12 weeks (first trimester) • Please inform us of your pregnancy as soon as you feel comfortable so we can update your profile
After 12 Weeks (Second & Third Trimesters):• You may only attend Reformer Open (Mama Friendly) classes • Pregnancy wedges are provided in‑studio • A medical clearance certificate from your GP, midwife, or obstetrician is required • Please email your clearance to hello@eatpraypilates.com.au before booking classes
We ask that you refrain from booking or activating passes until we have received your clearance.
Eat Pray Pilates is a supportive, inclusive community.
• We ask all clients to treat staff and fellow members with courtesy and respect • Kindness and consideration help us maintain a positive and welcoming environment for everyone
We strongly recommend downloading the WellnessLiving Achieve Client App to: • Manage bookings • Receive waitlist and class notifications • View membership details
• Sign contracts and forms
Contact Us Email: hello@eatpraypilates.com.au Phone/Text: 0452 529 430
By continuing to book classes or hold an active membership, you acknowledge and agree to these Customer Policies. Thank you for helping us create a smooth, supportive studio experience for all.
Eat Pray Pilates is more than a studio it’s a space to grow stronger, calmer, and more connected.